Smarttemp FAQ

1. What is Smarttemp?

This is a smart bluetooth thermometer that continuously measures your infant and your child’s temperature when they get a fever.

2. How to use the Smarttemp?

Paste Smarttemp in your baby`s armpit area with one of the included adhesive pads. The Smarttemp can record data every 3 seconds. It connects with your smart devices (such as: iPhone or iPad etc.) using Bluetooth 4.0. Parents can observe baby’s current temperature and variation trend.

3. How to switch on/off Smarttemp?

Our Smarttemp switches on/off automatically. There is no switch or button. When you take the Smarttemp thermometer out from the magnetic storage box, it turns on automatically. You can see a flashing green light when the device is turned on. When you place the thermometer back into the storage box, it will turn off automatically and the flashing light will turn off.

4. How to use the Adhesive Pad?

Peel one adhesive pad and place the smarttemp smooth side towards the sticky portion of the pad (the side with the silver round sensor should be facing outwards and exposed). Make sure the entire Smarttemp is covered by the pad, and paste it on baby’s skin firmly before starting to measure the temperature.

5. I get an “Input Error Analytical Error” when registering and logging into the smarttemp app?

There is ongoing upgrades happening with the Net Server (the server that authenticates your account). Try logging into your WiFi network first and then go back and attempt to log into the app. This should fix the problem.

6. Why Bluetooth disconnects frequently?

Smarttemp connects and syncs with smart devices through Bluetooth 4.0 technology (Bluetooth low energy). Because of the low energy emitted, the signal will be disturbed easily. Therefore, we suggest parents to place receiving devices (smart devices) close to the Smarttemp – within a radius of three meters (approx 10 feet). At the same time, our product has an automatic reconnection function, once it disconnects, it will reconnect immediately when within range.

7. Because Bluetooth range is limited, is there any way to increase the range of the signal?

Yes, as a matter of fact there is. The smarttemp app now has a remote login feature. Once you register your email and successfully log into your smarttemp app, on a second device, on the login screen you will see a remote login option. Click on that button and log in using the same account you just registered. in approximately 2-3 minutes your second device will sync up temperature and you will be able to monitor in real time. You can actually change the temperature alarm setting independently between the two devices.

8. What’s the standard position to place the Smarttemp?

Make sure the metal sensor can reach the inner side skin of baby`s armpit. Make sure your baby’s armpit can cover the whole Smarttemp when upper body is closed.

9. How long to reach a stable temperature

For a best and accurate measurement, hold baby`s arm tight against their body for the first 5 minutes after application.

10. How long can the adhesive pads be used?

Please do not use the adhesive pads for more than 12h continuously. If you are going to monitor longer, please remove thermometer from current side and place on opposite armpit area every 12 hours. Use a new adhesive pad to avoid any possible skin irritation.

11. The Smarttemp doesn’t connect with my smart devices.

a) Please check the Bluetooth on your device is turned on and in discover mode. If still having problems connecting please restart your device and try one more time.

b) Maybe caused by a software exception. Please exit app and restart again or delete the app and reinstall again to solve this problem.

c) Your Smarttemp may be too far from your smart device. Please adjust the distance and try again. Check again if you can connect.

d) Your smart device is already connected with another Smarttemp. If so, please disconnect from other device and try connecting again.

e) If problems above still exist, please call our Mum Engine at +65 96484322 between 9:00AM-5:30PM Monday-Friday.

12. The Smarttemp doesn’t display temperature information normally after connection.

a) Smarttemp may be placed on the wrong area of the body. Please check it again and make sure it is covered by armpit. Please refer to user manual for detailed instructions

b) Possible arm was not held tightly. Please try again.

c) If problems above still exist, please call our Mum Engine at +65 96484322 between 9:00AM-5:30PM Monday-Friday.

13. What if there is no sound for the alarm?

Check with your device’s configuration whether it was set as the “mute” or “silent” mode. If so, please adjust the volume and check ahgain.

14. What kinds of receivers can Smarttemp work with?

The receiver supports BLE4.0. The receiver should be an android or iOS system such as iPhone 4S, iPhone 5, iPhone 5c, iPhone 5s, iPad(3rd generation), iPad (4th generation), iPad mini, iPad Air, iPod touch (5th generation) and android system (4.3 version and above).

15. What does LED flash mean?

When the LED light flashes once, it means the device is connected to the Bluetooth device. If the LED flashes twice, it means the device is not connected to the Bluetooth device.

16. Will Bluetooth do harm to children?

Smarttemp uses the low-power Bluetooth 4.0 technology, which emits very low radiation. The intensity is less than fifteen thousandth of cell phone radiation, so there is no impact of radiation to children.

17. How does Smarttemp work?

Affix the Smarttemp in the armpit area with the included adhesive patch. It connects to the receiver via Bluetooth. The receiver displays the body temperature in real time. What’s more, you can view all the historical body temperature data graph and record the events such as medicine or temperature taking.

18. Can one Smarttemp connect to multiple receivers?

To avoid data conflict, it’s not recommended to use one Smarttemp connected to multiple receivers simultaneously. After connecting a receiver, you can log in to the same account on another smartphone device via bluetooth to check the same Smarttemp’s temperature data.

19. Can several Smarttemp thermometers connect to one receiver?

Yes, but we recommend that one Smarttemp connects to one receiver.

20. In general, how long should the body temperature be monitored continuously?

According to the child’s circumstances, you can continue to monitor until the child’s temperature becomes steady and stop monitoring after the child gets well. You should monitor no less than 5 minutes if Smarttemp is used as spot-check.

21. Will I feel uncomfortable when I wear Smarttemp?

Let’s admit it: comfort is always a problem with all wearable equipment. Making the wearable feel as comfortable as possible was our goal. We made the Smarttemp as thin and light as possible without sacrificing functionality! The sleek shape and design was designed according to the shape of babies` armpits. Basically, there`s no foreign intrusion. the Smarttemp is as thick and high as a coin.

22. Can you make it smaller?

As a product for kids, we must guarantee safety first. Specifically to avoid swallowing by mistake, there are strict policies and regulations.

23. What about safety of Smarttemp as it contacts children`s skin directly.

All of materials conform to the Biological compatibility standard and ROHS standard, for safety use for children. Smarttemp is safe for baby, since it follows all relevant standards of ASTMF-86 toy safety standard/European standard En71/Chinese standard GB6675—86.

Tip: a. We`ve already considered the biological compatibility. Our products have passed tests of cytotoxicity, irritation reaction of skin and delayed type hypersensitivity. Test condition satisfied requirements which consisted in GB-T 16886.5-2003 idt ISO 10993-5-1999 and 16886.10-2005 idt ISO 10993-10-2002. b. Our products also passed tests that require RoHS2011/65/EU, at the same time, satisfied IEC62321:2008[Electronic electrical products determination of six kinds of restricted substances (Pb,Hg,Cd,Cr VI,PBBs,PBDEs)]

24. What’s the accuracy of Smarttemp?

±0.05℃ (35.00℃~38.50℃)

±0.1℃(25.00℃~34.99℃ and 38.51℃~45.00℃)

25. What about the safety of Adhesive pads?

Smarttemp’s adhesive pads are the in best qualityof 3M stickers. We also decreased the coverage area to make it a better and more comfortable wearing experience.

Tip: We suggest users to use the original stickers with Smarttemp. Please do not wear more than 12 Hours. As a general rule, the stickers will not cause allergies. However, everyone differs based on personal physical differences. If your skin becomes irritated please stop using immediately and contact your doctor. You can choose another adhesive method according to your doctor`s advice.

26. What kind of battery and time of endurance does the Smarttemp use?

The Smarttemp uses a CR2032 button battery. You can use it for 360 days if use it 8 hours every day. Constant use will accelerate the consumption of battery. Please remember to put the thermometer back into the magnetic storage box when you are finished using it to ensure the Smarttemp is turned off and prolonging battery life.

27. The Smarttemp doesn’t start up?

a) Put the Smarttemp back to the magnetic box, then take it back out and look to see if the LED light flashes on.

b) If it still does not work, please call Mum Engine at +65 96484322 between 9:00AM-5:30PM Monday-Friday.

28. What if I run out of adhesive pads?

You can purchase adhesives similar to our standard pads from local pharmacies like Guardian or Watsons (8cm×6.5cm)

29. How do you remove the patch? Is it like ripping off a bandaid?

Not exactly. You can easily remove the adhesive pad by slowly pulling from one of the corners. You can also rub baby oil over the pad then slowly lift from one of the corners.

30. Why I can’t find the “Smarttemp APP” in the Apple App Store, when I Use my IPAD?

When you use the IPad’s Apple store to download, first, make sure you use the right Key words, such as“infanttech” or “Smarttemp”. Then please select “iPhone Only”, not the “IPad Only” in Apple’s App Store.